For Veterans and Members of Canadian Forces and RCMP

Privacy Protection Practices

Keeping you informed on Privacy Protection Policies

In the course of providing customers with quality health, life and travel coverage, Medavie Blue Cross acquires and stores certain personal information about its clients and their dependents. The purpose of this document is to keep you informed about privacy protection practices at Medavie Blue Cross.

Protecting personal information is not new to us. Ensuring the confidentiality of client information has always been fundamental to the way we do business, and our staff takes the privacy policies and procedures we have in place to ensure that confidentiality very seriously.

What is personal information?

Personal information includes details about an identifiable individual and may include name, age, identification numbers, income, employment data, marital and dependent status, medical records, and financial information.

How is your personal information used?

Your personal information is necessary to allow Medavie Blue Cross to process your application for coverage under its health, life and travel plans. Your personal information is used:

to provide the services outlined in your contract or the group contract of which you are an eligible member
to understand your needs so that we can recommend suitable products and services, and
to manage our business

To whom could this personal information be disclosed?

Depending on the type of coverage you carry with us, release of selected personal information to the following may be necessary in order to provide the services outlined in your contract or the group contract of which you are an eligible member:

other Canadian Blue Cross organizations in order to administer your benefit plan if you reside outside the Atlantic Provinces, Quebec or Ontario
specialized health care professionals when necessary to assess benefit or product eligibility
government and regulatory authorities in an emergency situation or where required by law
Blue Cross Life Insurance Company of Canada and other third parties, on a confidential basis, when required to administer the benefits outlined in your contract or the group policy of which you are an eligible member or
the cardholder of any contract under which you are a participant

We do not provide or sell personal information about you to any outside company for use in marketing and solicitation. Personal information about you or your dependents is not released to a third party without permission unless necessary to fulfil the services Medavie Blue Cross is contracted to provide to you.

To ensure Medavie Blue Cross is able to provide you with the best possible service, it is important that the personal information we use is accurate and up to date. You can help by keeping us informed of changes of address, marital status and the addition or deletion of dependents. Should you become aware of errors in our information about you, please contact our customer service personnel and we will ensure the data is corrected.

By becoming an Medavie Blue Cross customer or filing a claim for benefits, you are agreeing to allow your personal information to be used and disclosed in the manner outlined above. If you prefer that we not use or disclose your personal information in those situations where it is not necessary to administer your benefit plan, please visit our website or write to us at the address provided.

Please note that not allowing Medavie Blue Cross to use information about you may mean we may not be able to provide you with certain products or services that may be of use to you.

If you require further information on our privacy policy, please address your questions, concerns or complaints in writing to:

Chief Privacy Officer
Medavie Blue Cross
644 Main Street
PO Box 220
Moncton, NB E1C 8L3

Privacyofficer@medavie.bluecross.ca

If the issue is not resolved to your satisfaction, you may file a complaint in writing to:

Office of the Privacy Commissioner of Canada
30 Victoria Street
1st Floor
Gatineau, QC
K1A 1H3

Legal Notice

Terms and Conditions of Use

Medavie Blue Cross maintains this Medavie Blue Cross website for your personal information, enjoyment and use, subject to your compliance with the terms and conditions below. Please carefully read this notice before you use the site. By accessing and using the site, you agree to be bound by the terms and conditions below without limitation or qualification.

Medavie Blue Cross may at any time revise these terms and conditions by updating this posting. You are bound by such revisions and should therefore visit this page to review the current terms and conditions from time to time.

1. Disclaimer

Medavie Blue Cross is providing this site and its contents on an "AS IS" basis without representation or warranty of any kind as to the site or its contents, either express or implied, including but not limited to, the implied warranty of merchantability, fitness for a particular purpose or non-infringement.

2. No Liability

Medavie Blue Cross and its affiliated companies, officers, directors, agents, employees, or any person associated with the creation or delivery of this site, shall not be liable or responsible for any harm, loss or damage (whether arising in contract, tort, negligence or otherwise) that may arise in connection with your access or use of this site, including any direct, indirect, incidental, special, third party, punitive or consequential damages.

3. Use of Site Content

All site content is for information purposes only. Nothing on this site constitutes an offer to buy or sell products or services of Medavie Blue Cross. The information on this site is not intended to provide you with any personalized insurance, financial, accounting, legal or tax advice and should not be relied upon in that regard.
The health information contained in this site is for informational purposes only and is not intended in any way to replace the services of a trained health care professional or to substitute for the medical advice of physicians. If you have, or suspect that you may have, a health problem you should consult with your health care provider.

4. Information Accuracy

While Medavie Blue Cross uses reasonable efforts to post accurate and up-to-date information on the site, Medavie Blue Cross makes no warranties or representations as to the site's accuracy. The information found on the site is subject to change at any time without prior notice.

5. Privacy and Security

While Medavie Blue Cross has and will take all reasonable precautions to avoid third persons interfering with the site, or your private information, complete security cannot be guaranteed. Medavie Blue Cross shall not be held responsible or liable for any harm or loss that you or any other person may suffer with connection to any information you input on the site or sent to/from us on the Internet due to a breach of confidentiality, privacy, or security.

6. Available Only Where Permitted by Law

The insurance services, products and information described in this site may not be available in all regions of Canada, or to persons who are residents of jurisdictions outside of Canada. Medavie Blue Cross insurance services are only available in jurisdictions where they may be legally provided.

7. Hypertext Links are not Endorsements

Other worldwide websites that may be accessed from this site, by hypertext links, are entirely independent of this site and do not indicate any approval or endorsement or affiliation of any such site, entity or material contained thereon by Medavie Blue Cross. Medavie Blue Cross is not responsible for the contents of any site linked by hypertexts to its site; your connection to any such linked site is at your own risk.

8. Copyright

All material on this site is protected under the copyright laws of Canada and in other countries. Medavie Blue Cross either owns the intellectual property rights in the material on this site or has obtained the permission of the owner of the intellectual property in such material to use the material on its site.

You may download material displayed on the site for personal non-commercial use only. You must retain all copyright and other proprietary notices on downloaded and/or copied material. Any copy of material from the Medavie Blue Cross site which you make and distribute for any purpose must also include the terms and conditions of use for the site. You may not distribute, modify, transmit, use or re-use any of the contents of the site for any public or personal purposes without written consent of Medavie Blue Cross.

9. Trademarks

Medavie Blue Cross and its affiliated companies respectively own or are lisensed to use all of the trademarks used on or in connection with the goods and services they provide. The trademarks are protected by Canadian and foreign trademark laws. The use and display of trademarks in this site does not imply that a license of any kind has been granted. All product names mentioned on this site are the trademarks of the respective owners.

10. To Contact Us

Medavie Blue Cross
644 Main Street PO Box 220
Moncton, New Brunswick E1C 8L3
Phone: 1-800-667-4511

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